Needlepoint fills a canvas completely with fine wool stitches for a smooth, detailed surface. Hooked pillows pull wool loops up through a backing for raised, dimensional texture. Embroidery stitches a design onto cotton, leaving fabric visible, crisp and illustrative.

Most are. Needlepoint designs are hand-stitched in 100% wool, hooked pillows are pulled loop by loop, and embroidered designs are hand-stitched on organic cotton. A small group of festive designs is printed for a lighter price point and always marked "Printed" in the product name.

Needlepoint and hooked designs are wool with cotton velvet zippered backs. Embroidered designs are stitched on organic cotton. A polyester insert is included with every pillow; a down fill insert is offered as a paid upgrade on select designs, mainly the needlepoint line.

Yes, every pillow ships with a polyester insert included. Select designs offer a down fill upgrade on the product page. Covers have zippered or button backs, so you can swap or remove inserts anytime.

Close, with the usual screen caveat. We photograph pillows in natural light without heavy filtering, but monitors vary, and wool and cotton yarns have natural depth that tends to look richer in person. If color matters to the inch, contact us and we will describe the piece honestly.

Dry clean when needed, ideally with a cleaner experienced in wool textiles. Between cleanings, vacuum gently with an upholstery attachment once a season. Never machine wash; agitation stresses stitching long before it cleans anything.

Spot clean only, always. Blot spills immediately with a dry cloth, follow with cool water and a drop of mild soap if needed, and air dry. Never machine wash or dry clean a hooked pillow; both can pull and distort the loops.

Clean and completely dry, in a breathable cotton bag rather than sealed plastic, rolled or flat but never folded, somewhere with stable temperature. A closet beats an attic or basement. Stored that way, holiday pillows come back out crisp for decades.

Usually, yes. Do not cut or pull the loop. Ease it back through to the front with a crochet hook or blunt needle and even it gently against its neighbors. If a piece needs more help, contact us before attempting anything bigger.

For sofas: 18 to 20 inch squares at the corners, smaller accents or a lumbar in front. Chairs take one 16 to 20 inch piece. Beds like one statement lumbar or a pair of squares against sleeping pillows. Every product page lists exact dimensions.

A reliable sofa formula: two larger squares at the corners, two mid-size pillows in front of them, one lumbar or accent in the center. It gives depth without crowding. Vary texture as well as size; one hooked piece against smoother needlepoint keeps the arrangement from flattening.

Let one detailed piece lead, support it with solids and texture, and repeat one of its colors somewhere else in the room. Handmade pillows read as collected, so they sit comfortably next to store-bought basics.

Free shipping on continental U.S. orders over $79. Orders under $79 ship for a $9.95 flat rate. Alaska, Hawaii, and U.S. territories ship at a flat $19.95 regardless of order total. We ship within the United States and its territories only.

Most orders ship within 1 to 2 business days. After that, delivery usually runs 3 to 5 business days in the lower 48 and 5 to 8 to Alaska and Hawaii. Made-to-order XL designs take longer, and product pages state current lead times before you buy.

Most items can be returned within 30 days of receipt, new, unused, and in original packaging. Full details on the returns policy page. If something arrives wrong or damaged, contact us first and we will fix it.

Yes, ship directly to the recipient by entering their address at checkout. Pillows arrive gift-ready with inserts included. We do not offer gift wrap or gift notes at this time, so if you want to include a message, a card sent separately is the way to go.

Ask. The catalog runs deeper than any one collection page, new designs land regularly, and if a school or town is coming soon we will tell you honestly rather than guess.