Refund policy

Return Policy for NeedlepointPillows

We want every purchase to be right. If something isn't, we'll make it right.

30-Day Returns
You may return most items within 30 days of delivery. There is no restocking fee. Return shipping is paid by the customer, unless the return is due to our mistake (see below). Email us at info@needlepointpillows.com with your order number and we'll send return instructions. If you prefer, we can email you a prepaid return label and deduct its cost from your refund.

Condition
Returned items must be unused and in their original condition and packaging, with the insert and all tags included. Items that come back used, damaged, or missing the insert or tags may be refused or refunded in part.

Original Shipping
Continental U.S. orders over $49.99 ship free. On smaller orders, the shipping charged at checkout is not refundable.

Our Mistake, Defective or Damaged Items
If we sent the wrong item, or your item arrives defective or damaged, contact us right away with a photo. We cover return shipping and will replace it or refund it in full, including any shipping you paid.

Sizing
Pillow dimensions are listed on every product page, and items are made to the size shown. Please check measurements before ordering. Size-based returns are accepted under the 30-day terms above.

Final Sale
Items in our Sale section, retired designs, and custom or personalized orders are final sale and cannot be returned.

Where This Applies
This policy covers orders shipped within the United States.

Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 3 business days. Your bank may take a few more days to post it.

Questions
Email info@needlepointpillows.com. We answer within 24 hours on business days.